Dynamic Data & Security Pty Ltd ABN 69 704 078 843 (we, us or our) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website at dyndata.com.au, contact us, request a quote, engage us for services, or otherwise deal with us.
Who we are
Dynamic Data & Security provides security and communications services, including CCTV systems, alarms, access control, intercoms, back to base monitoring, data and optic fibre cabling, internet services, telephone systems and related IT support.
Our contact details are:
Dynamic Data & Security Pty Ltd
Unit 3, 12 to 18 Endeavour Drive
Kunda Park QLD 4556
Phone: 07 5453 7240
Email: info@dyndata.com.au
Personal information we collect
The types of personal information we may collect include:
- your name, email address, phone number and business name
- your residential, commercial or project site address
- details you provide in an enquiry, quote request, booking, service request or complaint
- information needed to provide, install, maintain or support our services
- customer account, invoice, payment and transaction information
- communications between you and us, including emails, phone calls, text messages and website enquiries
- technical information when you visit our website, such as IP address, browser type, device information, pages viewed and how you interact with our website
- images, video, audio, access logs or other information we are given access to while installing, maintaining or supporting security, CCTV, access control, monitoring, communications or IT systems.
We only collect personal information that is reasonably necessary for our business activities and to provide our services.
How we collect personal information
We may collect personal information directly from you when you:
- complete a contact form, quote form or booking form on our website
- call, email, message or meet with us
- request a quote or service
- engage us to install, maintain or support equipment or systems
- provide information while we are attending your home, business or work site
- interact with us through social media or online platforms
- subscribe to updates or marketing communications.
We may also collect information from authorised representatives, builders, property managers, contractors, suppliers, referral partners, publicly available sources and third parties you have authorised to provide information to us.
Why we collect and use your personal information
We may collect, hold, use and disclose your personal information to:
- respond to enquiries and provide quotes
- assess your needs and recommend suitable products or services
- schedule appointments, site visits, installations, repairs, maintenance and support
- provide CCTV, alarm, access control, communications, cabling, monitoring and IT services
- manage customer relationships, accounts, invoices and payments
- communicate with you about your service, booking, quote, account or warranty
- maintain service records and meet legal, licensing, insurance, tax and accounting requirements
- improve our website, services, systems and customer experience
- protect our business, customers, staff, contractors and systems from fraud, misuse, security incidents or unlawful activity
- send marketing communications about services that may be relevant to you, where permitted by law.
You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us at info@dyndata.com.au.
CCTV, security systems and customer controlled systems
As part of our work, we may install, configure, maintain or access CCTV, alarm, access control, intercom, monitoring, communications or IT systems controlled by our customers.
Where we access a customer controlled system, we may incidentally view or handle information stored in that system, including camera footage, images, audio, access logs, alarm events, user names, contact details or network information.
We will only access and use that information where reasonably necessary to provide the requested installation, maintenance, support, repair, monitoring or technical services.
Our customers are responsible for ensuring they have appropriate notices, permissions, policies and legal authority in place for the use of CCTV, access control, monitoring and other systems at their premises.
Website forms and communications
When you submit a form through our website, we may collect your name, email address, phone number and message, along with information you choose to provide.
We use this information to respond to your enquiry, provide a quote, arrange an appointment, deliver services and maintain a record of our communications.
Our website may use CAPTCHA or similar technology to help prevent spam, fraud and automated submissions.
Cookies and website analytics
Our website may use cookies and similar technologies to help it function properly, remember user preferences, protect against spam and improve website performance.
Cookies are small files stored on your device when you visit a website. They may collect information such as your browser type, device type, IP address, pages viewed, time spent on pages and website navigation activity.
You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of some parts of our website.
We may use website analytics tools to understand how visitors use our website and to help improve our website content, services and user experience. Analytics information is generally collected in an aggregated form and is not used by us to personally identify you.
Comments and user accounts
Where comments are enabled on our website, we may collect the information shown in the comment form, along with the visitor’s IP address and browser user agent information to help detect spam.
If you use a Gravatar linked email address, an anonymised version of your email address may be shared with the Gravatar service to check whether you have a profile image associated with that email address. Once your comment is approved, your profile image may be visible publicly alongside your comment.
Where user accounts are available, we may store the personal information provided in your user profile. You may request access to, correction of or deletion of your account information, subject to legal and security requirements.
Media uploads
If you upload images or other media to our website, please avoid uploading files that contain embedded location information, such as GPS metadata. Other website visitors may be able to download and extract this information from publicly available media.
Embedded content and third party websites
Our website may include embedded content or links from third party websites, such as videos, maps, social media platforms, articles or other external services.
When you interact with embedded content or visit a third party website, that third party may collect information about you and use its own cookies, tracking technologies and privacy practices.
We are not responsible for the privacy practices of third party websites. We encourage you to review their privacy policies before providing personal information.
Who we may share personal information with
We may disclose your personal information to trusted third parties where necessary for our business operations and service delivery, including:
- our employees, contractors and technicians
- product manufacturers, suppliers and distributors
- monitoring providers, telecommunications providers and technical service providers
- IT, cloud storage, website hosting, email, accounting, payment and communications providers
- professional advisers, including accountants, insurers, lawyers and debt recovery providers
- builders, property managers, site contacts or authorised representatives where relevant to the services requested
- government authorities, regulators, law enforcement agencies or courts where required or authorised by law
- any other party where you have provided consent.
We do not sell or rent personal information to third parties.
Overseas disclosure
Some of our service providers, including cloud, software, communications or website providers, may store or process personal information outside Australia.
Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with applicable Australian privacy requirements.
How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our security measures may include restricted access to records, password protection, secure systems, staff and contractor obligations, physical security measures and secure disposal processes.
While we take reasonable steps to protect personal information, no method of transmitting or storing information is completely secure. You provide information to us at your own risk.
How long we keep personal information
We retain personal information for as long as reasonably necessary to provide services, manage customer relationships, meet legal and regulatory obligations, resolve disputes and protect our business interests.
When personal information is no longer required, we take reasonable steps to securely destroy or de identify it, unless we are required by law to retain it.
Accessing and correcting your personal information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us at info@dyndata.com.au or call 07 5453 7240.
We may need to verify your identity before providing access or making changes. In some circumstances, we may refuse a request where permitted by law. If this happens, we will provide written reasons where appropriate.
Privacy complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below:
Email: info@dyndata.com.au
Phone: 07 5453 7240
Address: Unit 3, 12 to 18 Endeavour Drive, Kunda Park QLD 4556
We will investigate your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Data breaches
If we become aware of a suspected or actual data breach, we will investigate the incident and take appropriate steps to contain and address it.
Where required by applicable law, we will notify affected individuals and relevant authorities of an eligible data breach.
Automated decision making
We do not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices.
The most current version will be published on our website. We encourage you to review this policy periodically.